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INSTANT ANSWERS

Our products are restocked regularly. If an item is out of stock, you can join the waitlist on the product page to get notified by email when the item is back in stock.

Check out our size guide to determine your strap size.

International customers are responsible for any fees related to import customs or duties.

Please contact us on live chat if it is available, or use the contact form below and select the order changes and cancellations category. Please be advised that not all cancelation and order change requests can be read and processed before the order is shipped as we do not receive them the moment they are sent. We do our best to check for them every 30-60 minutes during business hours, but it may take longer in some cases such as during peak business hours, lunch breaks, staff meetings, high volume of emails, etc. Orders are normally picked up daily around 12pm EST, so please submit your returns request by 11am EST for best chance of it getting processing in time. Your order may have already been shipped even if you have yet to receive a shipping confirmation email as these emails are get sent about 2 hours after we process shipments. In any case where the orders has shipped before your request can be processed, you will have to submit a returns request to return your order for an exchange or refund.

LIVE CHAT

Live chat is available on the days and times below. Holidays may affect availability. To initiate live chat, just click on the chat bubble at the bottom right of our website.

Monday: Not available
Tuesday: 9am – 5pm ET
Wednesday: 9am – 5pm ET
Thursday: 9am – 5pm ET
Friday: 9am – 4pm ET
Saturday: Not available
Sunday: Not available

ORDER TRACKING

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

PHONE

Phone support is not available at this time. Please contact us via live chat, our contact form below, or by email at info@strapsco.com

CONTACT US
USE THE CONTACT FORM BELOW OR EMAIL US AT INFO@STRAPSCO.COM



    USA
    strapsco distribution inc.
    102 W Service Rd, #514
    Champlain, NY 12919
    United States

    Canada
    strapsco distribution inc.
    110 Ronald Drive
    Montreal West, QC H4X 1M8
    Canada

    Email
    info@strapsco.com