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INSTANT ANSWERS

When will this item get back in stock?

Our products are restocked regularly. If an item is out of stock, you can join the waitlist on the product page to get notified by email when the item is back in stock.

I have a question about sizing

Check out our size guide to determine your strap size.

Customs and duty questions

International customers are responsible for any fees related to import customs or duties.

Order changes and order cancellations

Please contact us on live chat if it is available, or use the contact form below and select the order changes and cancellations category. Please be advised that not all cancelation and order change requests can be read and processed before the order is shipped as we do not receive them the moment they are sent. We do our best to check for them every 30-60 minutes during business hours, but it may take longer in some cases such as during peak business hours, lunch breaks, staff meetings, high volume of emails, etc. Orders are normally picked up daily around 12pm EST, so please submit your returns request by 11am EST for best chance of it getting processing in time. Your order may have already been shipped even if you have yet to receive a shipping confirmation email as these emails are get sent about 2 hours after we process shipments. In any case where the orders has shipped before your request can be processed, you will have to submit a returns request to return your order for an exchange or refund.

ORDER TRACKING

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

CONTACT US
SEND EMAIL TO INFO@STRAPSCO.COM OR USE THE CONTACT FORM BELOW