Frequently Asked Questions
ARE SPRING BARS INCLUDED WITH PURCHASE?
Yes, all of our watch straps come with a free set of matching spring bars.
HOW DO I SET UP A RETURN?
Please visit our returns page and fill out a returns request.
CAN I RETURN A STRAP IF IT HAS BEEN WORN?
We only accept returns on items in new, unused condition. Once a leather strap is installed then removed is shows immediate signs of wear and thus the item cannot be re-sold.
DO YOU SHIP WITH TRACKING?
All US orders come with tracking. Some international orders have tracking depending on the delivery country. Our Canadian orders do not have tracking, but we rarely experience any issues with lost orders.
WHAT METHOD DO YOU USE FOR SHIPPING?
All our US and International orders ship via USPS First Class mail.
Canadian orders ship via Canada Post Light Packet Mail.
Please see our shipping page for more details.
CAN YOU INSTALL A DIFFERENT COLOR/ STYLE BUCKLE THAN SHOWN IN THE LISTING?
All our straps are only available with the buckle as shown in the description. We do carry several strap styles with more than one buckle finish. To find all the options for a particular model, you can enter the strap SKU number in the search bar at the top of the page. The strap SKU can be found in the item description.
DO YOU DO CUSTOM ORDERS?
We do not offer any customization services at this time.
DO YOU HAVE EXTRA-LONG OR EXTRA SHORT BANDS?
Please see our category for extra long straps.
We don’t carry extra short models at this time, but have plans to in the near future. For now, please note, most of the smaller size bands (ex: 16mm and under) do come in a shorter length than the larger size versions of the same style. Please check the dimensions tables on the product pages for precise info.
WILL YOUR STRAPS FIT ANY WATCH MODEL?
Most of our strap styles will fit almost any standard lug attachment watch. We also sell straps that are specially designed for specific watch models.
Some watches require a special band that has a specific end piece. Please check our size guide if you’re unsure if your watch requires a standard or non-standard strap.
HOW DO I KNOW WHAT SIZE STRAP WILL FIT MY WATCH?
You must order the strap size that matches your watch’s lug width. This is measured in millimeters. If your watch is an uneven size (ex: 17mm), and we do not carry this size, we recommend sizing down to next millimeter size (ex: 16mm).
Please see our watch strap size guide for detailed info on how to take the correct band measurements.
DO I NEED A SPECIAL TOOL TO CHANGE MY WATCH STRAP?
Yes, you will need a spring bar removal tool to remove the spring bars from the watch lugs, and install the new strap. If you need to purchase one please click here.
You can also take your watch over to watch repair shop or jeweler to have them do it for you.