Return Policy Details

Orders placed between November 15th and December 24th qualify for 60-Day Extended Holiday Returns.

Orders placed outside of our November 15th to December 24th holiday window are eligible for 30-day returns.

Items must be in new condition to be eligible for a return.

Please be sure not to include any non-StrapsCo items in your return package. We will not be responsible for sending those items back to you.

Returns on Buy 2 Get 1 FREE Orders

If you wish to return one item that was part of our Buy 2 Get 1 FREE promotion, it will not be eligible for a refund, but it can be returned for an exchange.

If you wish to return two items that were part of our Buy 2 Get 1 FREE promotion, you will be refunded for the value of the 2 items minus the value of the free item.

If you wish to return all three items that were part of our Buy 2 Get 1 FREE promotion, they can be returned for a full refund or exchange.

Returns on Orders with a Promotion or Coupon Code

For orders that were discounted from a promotion or coupon code that required a minimum order value, the discount will be voided if you return any item(s) causing your order to go beneath the required order value.

Returns for Orders with Shipping

Shipping costs are non-refundable (Standard, Next Day, Expedited, Lettermail, Xpresspost, Priority, DHL, etc). Exchanges will be shipped via our standard shipping method unless the customer pays the upgraded shipping cost again for their exchange shipment. Please note that shipping insurance costs are non-refundable.

Return Shipping Fees

Customers are responsible for the shipping costs for returning their item(s) from their location to StrapsCo unless StrapsCo has made a mistake with their order.

Mystery straps are not eligible for returns as stated in their listings.